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Welcome to Xing Shi Xuan.
By accessing or purchasing from this website, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing your order.
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Product Descriptions & Material Disclosure
• Our products include both natural crystals and crafted imitation stones (glass or synthetic materials).
• Each product page clearly states the material.
• As natural crystals vary in color, texture, and inclusions, slight differences between pieces are normal and not considered defects.
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Return & Exchange Policy
• All sales are final, except in cases of damaged or incorrect items.
• If you receive a broken item, please contact us within 3 days of delivery with a photo and your order number.
• We do not accept returns or exchanges due to natural variations (e.g., color tone, stone texture, or sizing expectations).
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Payment & Currency
• All prices are listed in Malaysian Ringgit (RM).
• Payment can be made via FPX, credit card, bank transfer, or other available gateways.
• By placing an order, you agree to the listed price and payment terms.
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Shipping & Delivery
• Orders will be processed and shipped within 1–3 business days after payment confirmation (excluding weekends and public holidays).
• We currently ship within Malaysia only.
• Shipping fees and estimated delivery times are shown during checkout.
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Copyright & Intellectual Property
• All content on this site—including product designs, photography, text, and logos—is the intellectual property of Xin Shi Xuan and may not be reused without permission.
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Energy Disclaimer
• Crystal healing is based on cultural, spiritual, and symbolic traditions.
• Products are not intended to replace medical treatment or provide guaranteed outcomes.
• Please consult a qualified professional for physical or mental health concerns.
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Amendments
• We reserve the right to modify these Terms & Conditions at any time without prior notice.
• Continued use of the website implies acceptance of the most current version.
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📩 Contact Us
For questions, support, or collaboration:
Email: prismedia.official@gmail.com
Instagram / Xiaohongshu : xingshixuan.official
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欢迎来到幸石轩官方网站。
在浏览、购买本网站商品前，请您详细阅读以下服务条款。本条款适用于所有使用者，包括浏览者、购买者与注册用户。
商品说明与材质声明
• 我们所贩售商品分为天然水晶系列与工艺仿晶系列，皆会于商品页面注明材质，请顾客在购买前详阅说明。
• 天然晶石可能因矿物纹理、色泽、大小略有差异，属于自然现象，非瑕疵。
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售后与退换政策
• 所有商品一经售出恕不退换，除非为发错款式或明显损坏。
• 若您收到商品有严重损坏（如破裂），请于 3 天内通过电邮／社交平台联系客服，并附上商品照片及订单编号。
• 并非质量问题之情况（如天然纹理、色差、尺寸不符期望），恕不作为退换依据。
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支付与货币
• 本网站支持多种支付方式（如 FPX、信用卡、银行转账等），价格以马来西亚令吉（RM）为主，若使用其他币种将根据汇率换算。
• 下单即代表您同意价格与付款方式，无特别折扣除非明确注明。
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配送与物流
• 商品将在确认付款后 1–3 个工作日内寄出（不含节假日）。
• 配送范围仅限马来西亚（如未来扩展国际运送，将另行公告）。
• 运费金额与配送时间以结账页面显示为准。
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网站内容版权
• 本网站中之所有图像、文字、产品设计与品牌标志，皆为幸石轩所有，未经授权不得擅自使用、转载或商用。
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品牌免责声明
• 幸石轩所销售之天然晶石及手作饰品不涉及医疗用途，商品疗愈说明仅为文化或传统信仰传承，非科学医疗建议。
• 若您有身心状况，请优先寻求专业医疗协助。
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条款修改权利
• 本网站有权在不另行通知的情况下更新条款内容，建议您不定期查看此页面以了解最新服务规范。
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📩 联系方式
如有任何问题、投诉或合作意愿，欢迎通过以下方式联系我们：
Email：prismedia.official@gmail.com
Instagram / 小红书 ：xingshixuan.official